Policies

PACKAGE PAYMENT AND COMPLETION POLICY

Payment is required in full prior to scheduling services and in advance of commencement of each training session or package. Three session packages are to be used within six months of purchase date. Six session packages are to be used within twelve months of purchase date. Client pays all associated PayPal processing fees.

CANCELLATION POLICY

Rescheduling a session:

Once a package of training sessions has commenced (at least one session has taken place), notice to trainer must be given, via email or phone at least 48 hours prior to the scheduled session, in order to reschedule the session.

Refunds are not given; the payment is applied to a future session. Dogs learn best when training is consistent. We strongly encourage keeping to the set training schedule, in order to set yourself and your dog up for success.

Cancelling services:

If the need to cancel an entire service package arises before any sessions have taken place, a 72-hour notice to the trainer via email or phone, prior to the first scheduled session is required to cancel the entire service package and receive a refund. In the event that this occurs, payment will be refunded less Paypal and/or bank processing fees.

WEATHER
CANCELLATION POLICY

In the event that a private session is cancelled due to severe weather, the trainer will work with the client to reschedule that session as soon as possible. In the event that a group presentation or event is cancelled due to severe weather, the event will be rescheduled and registration fees will cover the new date. No refunds are issued.

HEALTH/

VACCINATION POLICY

Proof of up-to-date and age appropriate vaccinations against Rabies, Distemper, and Parvovirus OR titer results must be received in writing via email or USPO at least 72 hours prior to the first scheduled session. Updated vaccine records must be provided as above on a continued basis throughout the span of the sessions/package.

Dog must be on preventive medication for heartworm, and on monthly flea/tick preventative.

Current health conditions and changes in those conditions including veterinary diagnoses, health concerns, pain levels, treatments, prescription medications, supplements, etc must be reported to the trainer via email before or at the next scheduled session.

BEHAVIOR MANAGEMENT POLICY

Following the trainer’s management plan which may include restricting or limiting your dog’s access/exposure to triggers using tools which may include barriers, leashes, and/or muzzles is critical for the safety of humans and dogs, including your own dog. It is also critical to your behavior modification success. Failure to do so may result in the cancellation of your sessions/package without a refund.

If you experience difficulty implementing any pieces of the management plan, let us know immediately so we can work together to find a solution.

BITE REPORTING POLICY

From initial booking, during the span of work sessions, and until package completion:

Trainer must be notified via email within 48 hours if a dog bites or otherwise injures a human or another animal.
It is the owner’s responsibility to comply with local and state ordinances and laws regarding dog bite reporting.